Terms of sale
ONLINE STORE TERMS OF SALE
The online store Boat Parts Baltic / boatparts.ee (hereinafter the Online Store) is owned by OÜ BMG Power Systems (registry code 11725966), located at Paljassaare tee 14, 10313 Tallinn.
Validity of the sales contract, product and price information
These terms of sale apply to purchases made in the Online Store.
Prices of products sold in the Online Store are shown with the products. A delivery fee is added to the price. All prices in the Online Store are in euros.
The delivery fee depends on the buyer’s location and the delivery method. The delivery fee is shown to the buyer during checkout.
Product information is provided in the Online Store next to each product.
Placing an order
To order, add the desired products to the cart. To complete the order, fill in the required fields and choose a suitable delivery method. The amount payable is then shown on screen and can be paid securely using the following payment methods:
- Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele, Pocopay
- Visa/Mastercard card payments
- Apple Pay
NB! When paying by bank link, be sure to click “Return to merchant” on the bank’s page.
Payments are processed by Maksekeskus AS. Payment takes place outside the Online Store in a secure environment – for bank links in the bank’s secure environment and for card payments in the secure environment of Maksekeskus AS. The seller has no access to the customer’s bank or card details. The contract enters into force when the amount due has been received in the Online Store’s bank account.
The owner of the Online Store is the controller of personal data and forwards the personal data needed to process payments to the processor Maksekeskus AS.
If the ordered goods cannot be delivered because they have sold out or for another reason, the buyer will be informed as soon as possible and the amount paid (including delivery costs) will be refunded without delay and no later than 14 days after the notice is sent.
Delivery
Goods are shipped to the following countries: Estonia
The buyer can receive the goods as follows: DPD, SmartPOST, Omniva, or pick them up in person.
Shipping costs are paid by the buyer and the price is shown with each delivery method.
Domestic shipments in Estonia generally reach the destination chosen by the buyer within 2 working days of the sales contract entering into force. In exceptional cases the goods may be delivered within up to 45 calendar days.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from a contract concluded in the online store within 14 days.
The right of withdrawal does not apply if the buyer is a legal entity.
To use the 14-day right of return, the goods may not be used in any way other than is necessary to establish their nature, characteristics and functioning, in the same way as goods may be tested in a physical shop.
If the goods have been used for any purpose other than establishing their nature, characteristics and functioning, or show signs of use or wear, the Online Store has the right to reduce the refund according to the reduction in the value of the goods.
To return goods, submit a notice of withdrawal, the form for which can be found here: link to the withdrawal form, and send it to shop@bmgpower.eu no later than 14 days after receiving the goods.
The buyer must return the goods within 14 days of submitting the notice or provide proof that the goods were handed over to a carrier within that period.
On receiving the returned goods, the Online Store will refund all payments received from the buyer under the contract without delay and no later than 14 days after receiving the notice of withdrawal.
The Online Store may withhold the refund until it has received the goods back or until the buyer has provided proof of having sent the goods back, whichever is earlier.
If the buyer has expressly chosen a delivery method other than the cheapest standard delivery offered by the Online Store, the Online Store does not have to refund the cost exceeding that of standard delivery.
The Online Store has the right to withdraw from the sale and request the goods back if the price of the goods in the online store has by mistake been shown significantly below the market price.
Right to file a complaint
The Online Store is liable for any non-conformity or defect of the goods sold that existed at the time of delivery and becomes apparent within two years of delivery to the buyer. For 1 year after delivery it is presumed that the defect existed at the time of delivery. It is the Online Store’s obligation to rebut this presumption.
When a defect appears, the buyer may contact the online store no later than two months later by e-mail at shop@bmgpower.eu or by phone at 5628 9999.
The Online Store is not liable for defects that have arisen after the goods were delivered to the buyer.
If goods bought from the Online Store have defects for which the Online Store is liable, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will refund all payments made under the sales contract.
The Online Store will reply to a consumer complaint in writing or in a form that allows written reproduction within 15 days.
Direct marketing and processing of personal data
The Online Store uses the personal data entered by the buyer only to process the order and ship the goods to the buyer. The Online Store forwards personal data to carriers in order to deliver the goods.
The Online Store sends newsletters and offers to the buyer’s e-mail address only if the buyer has expressed a wish to receive them by entering their e-mail address on the website and indicating that they wish to receive direct marketing.
The buyer can opt out of offers and newsletters sent by e-mail at any time by letting us know by e-mail or by following the instructions in the e-mail.
Dispute resolution
If the buyer has any complaints about the Online Store, they should be sent to shop@bmgpower.eu or made by phone at 5628 9999.
If the buyer and the Online Store cannot settle a dispute by agreement, the buyer may turn to the Consumer Disputes Committee. You can read about the procedure and submit an application here. The committee is competent to resolve disputes arising from contracts between the buyer and the Online Store. Consideration of the buyer’s complaint by the committee is free of charge.
The buyer may also use the European Union online dispute resolution platform.